Refund Policy — Qalam AI

We want you to be satisfied with your purchase. Please read this policy carefully before ordering. Because we deal in digital products, our refund policy is necessarily different from physical goods.

1. Digital Products — General Policy

Due to the nature of digital products, all sales are final once a product has been downloaded. We are unable to offer refunds on digital items after delivery, as it is not possible to "return" a file once accessed.

We strongly encourage you to:

Read the product description and scope carefully before purchasing
Contact us with any questions before placing an order
Review the category and format of the resource to confirm it meets your needs

2. When Refunds Are Applicable

We will issue a full refund in the following circumstances:

Technical delivery failure

If the download link is broken, the file is corrupt, or access cannot be provided after payment verification, you are entitled to a full refund or replacement.

Duplicate payment

If you are charged twice for the same order due to a technical error, the duplicate charge will be refunded in full.

Payment verified but product not delivered

If your payment has been verified and more than 24 hours have passed without access to your product, you may request a full refund.

Significantly misrepresented product

If the product you received materially differs from what was described on its product page, raise a dispute within 48 hours of download and we will investigate.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

You changed your mind after downloading the product
You found a similar resource elsewhere at a lower price
The product did not meet subjective expectations not stated in the product description
You purchased the wrong product by mistake (please review carefully before buying)
Your download link expired due to inactivity (contact us for a replacement link)
Requests made more than 7 days after purchase

4. Consulting Services

For consulting sessions and packages:

Cancellations made 48 hours or more before a session will receive a full refund.
Cancellations within 24–48 hours will receive a 50% refund or session credit.
No-shows or cancellations within 24 hours are non-refundable.
Retainer services may be cancelled with 7 days' notice. The current month's fee is non-refundable if work has commenced.

5. How to Request a Refund

To request a refund, contact us at [email protected] with:

Your order ID
The email address used at checkout
A clear description of the issue
Any supporting screenshots or evidence (for technical issues)

We will respond within 2 business days. Approved refunds are processed via the original UPI payment method and typically reflect within 3–5 business days.

Have a question about an order or this policy?