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This Privacy Policy describes how Qalam AI ("we", "our", "us") collects, uses, and protects your personal information when you use our website and purchase our products or services.

1. Information We Collect

When you place an order or contact us, we collect the following information:

  • Personal identification: Full name, email address, phone number
  • Billing information: Mailing address
  • Transaction data: Order details, payment reference (UTR number), purchase history
  • Communication data: Messages and enquiries you send through our contact form
  • Technical data: IP address, browser type, referring URLs (collected via standard server logs)

We do not collect payment card details. All payments are processed via UPI, and only the transaction reference number (UTR) is stored by us.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders (including delivering digital products)
  • Generate payment receipts for your records
  • Communicate about your order status or respond to your enquiries
  • Maintain records for accounting and legal compliance
  • Improve our website and services

We do not use your email address for unsolicited marketing communications. If we send any updates about products or services relevant to your purchase, you can opt out at any time by contacting us.

3. Data Storage and Security

Your data is stored on secure servers. We implement reasonable administrative and technical safeguards to protect your personal information from unauthorised access, alteration, or disclosure.

Specifically:

  • Order and customer data is stored in secured JSON files accessible only to authorised personnel
  • Download links for purchased products are time-limited and token-protected
  • Admin access to the system is password-protected

No method of data storage is 100% secure. We will notify you promptly in the unlikely event of a data breach that affects your information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

  • Legal compliance: Where required by law, regulation, or court order
  • Fraud prevention: To verify UPI transaction references with our payment processor
  • Business continuity: In the event of a business transfer or acquisition, with the same level of protection applied

5. Cookies and Tracking

Our website uses session cookies to maintain your cart and session state. These are essential cookies required for the site to function correctly. We do not use tracking cookies, advertising cookies, or third-party analytics that track your behaviour across other websites.

You can disable cookies in your browser settings, but this may affect certain functions of the website (such as the shopping cart).

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Ask us to correct any inaccurate information
  • Deletion: Request deletion of your data, subject to legal retention requirements
  • Objection: Object to certain uses of your data

To exercise any of these rights, contact us at [email protected].

7. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Qalam AI
Attn: Manjesh Kumar
S/O Surendra Kumar,
Gram Induli, Post Bhithadan,
Bhitha Dan, Hardoi, Aihrori,
Uttar Pradesh 241121,
India
Email: [email protected]